Question 1

Are our products safe for use during pregnancy?

Accepted Answer

Our product contains no THC and our ingredients are natural.   In the case of pregnancy we would still suggest that you consult you medical professional before the use of our products. While many natural ingredients are safe to use during pregnancy, some should be avoided completely and some in certian quantities.    We provide the full ingredient list for each product on our website.

Question 2

What Skin type is your product range best for?

Accepted Answer

While developing our range, we tested on a wide variety of skin types. Our range is suitable for all skin types. With CBD as our active ingredient and some amazing other ingredients, we treat skin conditions like, aging, acne, eczema, redness, dryness, excess oil etc.   We created something that everyone will be able to use.

Question 3

Is CBD safe for everyone to use?

Accepted Answer

The CBD in our product has been internationally lab tested and is completely safe for use for anyone over 6 years.

Question 4

What age range best suits your products?

Accepted Answer

Our range is suitable for anyone above the age of 6.   You can use one set of skincare products for the whole family!

Question 5

What are the payment options?

Accepted Answer

We accept credit and debit card payment through our secure online payment method using PayFast. We also offer EFT payments, payment has to be made within 24 hours for order to be confirmed.

Question 6

What is your return policy?

Accepted Answer

Due to the nature of our products, we do not accept returns or money back on all items purchased through our online store, or at one of our stockists.

Question 7

Received a faulty item?

Accepted Answer

We are sorry to hear and we are committed to customer satisfaction. In the unlikely event that this may have occur, please get in touch with our support team within 14 days of the delivery date. We will will do our best to resolve that matter as quickly as possible.

Question 8

Why do you not put your products in boxes?

Accepted Answer

We at Alchemy Elixzar are conscious about the earth being polluted by unwanted waste and we know boxes are recyclable, but do we really need to add more to the problem. We make it simple, the product is all you need to achieve your skin goals.

Question 9

Shipping and Delivery?

Accepted Answer

We offer free shipping for orders more than R550. We are based in Cape Town, orders in Cape Town takes 1-2 business days to deliver, outside of Cape Town will take 3-5 business days. Orders are dispatched 14:00 every day, orders received after 14:00 will be dispatched the next day.